How long does shipping take? 
We process orders within 1-2 business days. Delivery times vary depending on your location, but most Australian orders arrive within 3-7 business days after dispatch. 
*Please note: Delivery to remote regional areas, Western Australia, Northern Territory and Tasmania may take longer. All timeframes are estimates, and postal delays are outside our control once goods have been handed over for dispatch. 

Do you ship Australia-wide?
Yes. We deliver to all Australian states and territories. 

How can I track my order? 
Once your order has been shipped, you'll receive a confirmation email with tracking details so you can follow your delivery. 

How much does shipping cost? 
Australia Standard Post is free for orders over $100 Australia-wide. Orders under $100 incur a $10 shipping fee. 

Can I change or cancel my order? 
If your order has not yet been processed, we may be able to make changes or cancel it. Contact us as soon as possible and we'll do our best to help.

Where is RFG Coffee sourced from? 
We carefully select high-quality coffee beans from trusted growing regions and roasting partners to ensure exceptional flavour in every cup. 

Are your coffee beans freshly roasted? 
Yes. We aim to ship our coffee as fresh as possible so you can enjoy the best flavour and aroma. 

Do you offer whole beans and ground coffee? 
Yes. Depending on the product, you can choose whole beans or a grind suitable for your brewing method. 

Which coffee should I choose? 
Each coffee product page includes tasting notes, roast profile, and brewing recommendations to help you find the perfect match. 

How should I store my coffee? 
For maximum freshness, store your coffee in an airtight container in a cool, dry place away from direct sunlight. Avoid refrigerating or freezing unless necessary.

Do you offer Wholesale rates? 
Yes, you can purchase wholesale coffee without an account here https://www.rfgcoffee.com.au/di-bella/coffee/whole-bean/wholesale.
Or if you would like to enquire about larger quantities, please use the contact us form.

Do you offer other coffee roasting services? 
Yes. Please visit https://www.rfgcoffee.com.au/contract-roasting.

What if I receive the wrong item? 
If we made a mistake with your order, please contact us within 7 days of delivery with your order number and photos if applicable. We'll arrange a replacement or refund. 

What if my order arrives damaged? 
Please contact us as soon as possible with photos of the damaged product and packaging. We'll work quickly to resolve the issue. 

Can I return coffee products? 
Due to food safety regulations, we generally cannot accept returns of opened coffee products. If there is an issue with your order, please get in touch and we'll help.

What payment methods do you accept? 
We accept major credit and debit cards. 

Is my payment information secure? 
Yes. Our website uses secure encryption and trusted payment providers to protect your information.

How can I contact RFG Coffee? 
You can reach our customer support team via our contact form. 

What are your customer support hours? 
We aim to respond to all enquiries within 1 business day. 

We're here to help. Contact the RFG Coffee team and we'll get back to you as soon as possible. 
Contact Page: www.rfgcoffee.com.au/contact-us.
RFG Coffee – Great Coffee, Delivered Fresh ☕